FAQ

Dated 29 Jun 2026

How do I hire?

Step 1: Go to Full Price List page (note prices are all inclusive of GST) or use our search bar and look for the equipment you need.

Step 2: Contact us (call/message: +61 412 169 037, e-mail: hello@lenshire.biz) to request for a quotation.

Step 3: Inform us if you would like to proceed with the quote. A payment link will be sent to you to make payment before collection. 

Step 4: Come down to our office at 3/640 Elizabeth Street, Melbourne, VIC, 3000. We are near Melbourne CBD just past Queen Vic Market and before Melbourne Uni.

Step 5: Please bring along a photo ID (Driver’s license or passport), your Medicare card as well as 2 different proof of residence (Utility bills, Rental/ Rates agreements, insurance docs etc…) – not more than 3 months old.

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Where and when can I collect and return the equipment?

All collections and drop offs are at our physical store location at 3/640 Elizabeth st. We are located between Queen Vic Market and Melbourne Uni. The closest tram stops are Queen Victoria Market (Trams 19, 57, 59) or Haymarket (Trams 19, 59).

The great thing is you can pick up the day before your hire period and return it to us the day after. We’ll let you know when exactly in your booking confirmation. For example, if your hire is for Tuesday – you can pick up the equipment on Monday between 1pm to 4pm or Tuesday from 9am, and return it on Wednesday by 12pm.

Our weekend rates are also just 1 day rates. If you pick up on Friday between 1pm to 4pm, you can return it on Monday between 9-12PM.

Store Hours

Monday to Friday:
9AM-12PM, 1PM-4PM

Saturday:
9AM-1PM

Sundays & Public Holidays: CLOSED

Do check with us if your collection or return falls on a public holiday. 

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I’m a first time hirer, what do I need to bring?

It is COMPULSORY for first time hirers to bring along the following:

  1. Photo ID (Australian issued Driver License, Passport or equivalent)
  2. Passport/ Medicare Card
  3. TWO recent proof of residency e.g utility bills, rental agreements, Insurance certificates (not older than 3 months)

Subsequently for other bookings, all hirers are required to bring along a photo ID (Australian Issued Driver License, passport, or other forms of National Identity). Check with us if you are unsure.

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I am not an Australian resident, Can I still hire?

Yes! We allow hiring to Non-Residents (Even if you are a visitor or an International student).
For all non-residents we require the following:

  1. Passport Hold (We need to hold onto your passport for the duration of the hire. If you do not want to leave your passport with us the value of the security deposit can increase up to the value of the equipment you are hiring.)
  2. Proof of Victorian accomodation – This can be your Airbnb or Hotel confirmation booking. If you are staying with a friend, consider asking that person to open an account with us instead with their details
  3. Security Deposit

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Do you offer delivery?

At the moment, we do not offer delivery or pick up services.

We can allow you to organise a courier after your ID has been verified in-person. Once the equipment has left the store, it is under your responsibility to ensure the safety and well-being of the equipment including the period of transportation with a courier to and from the store.

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How do I pay for the equipment I am hiring?

We accept Bank Transfer payments as well as Debit, Credit Card or other wireless transaction methods supported by Square.

Details for Bank Transfers will be available in our quote and payment email sent after you accept a quote.

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Do I have to prepare a Security Deposit?

We will inform you if a security deposit is required.  The deposit required is at the discretion of the LensHire Team and will differ for every client based on equipment and hire history.

You are liable for the hire and will have to pay full repair or replacement cost of the equipment.  You can refer to our T&Cs page for the full list.

Security Deposits paid by card will incur a non-refundable 2.5% processing fee. To avoid the processing fee you can pay the deposit by bank transfer following the instructions in the payment link when it has been sent to your email.

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What are your hire rates?

Our first day hire rates are available on our website. Discounts are provided for bookings that are for more than 1 day, or for multiple items.

  1. Select your equipment
  2. Let us know the dates that you are looking to hire
  3. Contact us for a discounted rate

Just remember, the more days you hire, the greater the discount!

We are also able to do long term hires (longer than 2 weeks). Contact us for a custom quote.

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What if you don’t have the equipment I need?

Let us know anyway! We are always on the lookout for new equipment to add to our inventory. Alternatively we may be able to help you source it out.

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Can I hire YOU for the job?

Unfortunately we do not provide photography, videography or editing services. We will however gladly share our knowledge and experience with you! Come and have a chat with us!

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What are the terms and conditions of the hire?

You can review the terms and conditions here.