FAQ

How do I hire?

Step 1: Go to our Equipment Hire page or Full Price List page (note prices are all inclusive of GST) and look for the equipment you need.

Step 2: Contact us (call/message: +61 412 169 037, e-mail: hello@lenshire.biz) to reserve or request for a quotation.

Step 3: Inform us if you would like to proceed with the quote. A payment link will be sent to you to make payment before collection. 

Step 4: Come down to our office at 3/640 Elizabeth Street, Melbourne, VIC, 3000. Please bring along a photo ID as well as 3 different proof of residence (utility bill or bank statement – not more than 3 months old).

Where and when can I collect and return the equipment?
(Updated 2/11/2020)

The great thing is you can pick up the day before your hire period and return it to us the day after. We’ll let you know when exactly in your booking confirmation.

Store Hours – Weekdays, 9am to 2pm

Returns – 9am to 12pm
Collections – 12pm to 2pm

For example, if your hire is for Tuesday – you can pick up the equipment on Monday between 12pm to 2pm or Tuesday from 9am, and return it on Wednesday by 12pm.

In view of health and safety, please note that we are currently operating on appointment times only.

Do check with us if your collection or return falls on a public holiday. 

I’m a first time hirer, what do I need to bring?

It is COMPULSORY for first time hirers to bring along the following:

  1. Photo ID (Australian issued Driver License or equivalent)
  2. Three recent proof of residency e.g utilities bill, phone bill, bank statements (not older than 3 months)
  3. Passport

Subsequently for other bookings, all hirers are required to bring along a photo ID (Australian Issued Driver License, passport, or other forms of National Identity). Check with us if you are unsure.

Do you offer delivery?

Yes! Please email in and let us know where you are located so that we are able to provide you a quote and check if you are within our delivery radius. 

How do I pay for the equipment I am hiring?

We only accept payments with Debit, Credit Card or other wireless transaction methods supported by Square.

Do I have to prepare a Security Deposit?

We will inform you if a security deposit is required.  The deposit required is at the discretion of the LensHire Team and will differ for every client based on equipment and hire history.

You are liable for the hire and will have to pay full repair or replacement cost of the equipment.  You can refer to our T&Cs page for the full list.

We offer a damage waiver which is 20% of the hire fee. This limits your liability to the repair cost or $500 excess (whichever is cheaper). We do not cover ‘loss or theft’.

What are your hire rates?

Our first day hire rates are available on our website. Discounts are provided for bookings that are for more than 1 day, or for more than 1 item.

  1. Select your equipment
  2. Let us know the dates that you are looking to hire
  3. Contact us for a discounted rate

Just remember, the more days you hire, the greater the discount!

What if you don’t have the equipment I need?

Let us know anyway! We are always on the lookout for new equipment to add to our inventory. Alternatively we may be able to help you source it out.

Can I hire YOU for the job?

Unfortunately we do not provide photography, videography or editing services. We will however gladly share our knowledge and experience with you! Come and have a chat with us!

What are the terms and conditions of the hire?

You can review the terms and conditions here.